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  • #57388
    Joanna Bingham Hall
    Participant

    HI, I downloaded the full version not the trial version with the key. on attempting to import a PDF I get a very quick black screen which is the PDF and then it vanishes completely. I have attempted to download again and it tells me the link has expired.
    Please help
    Thanks Jo

    #57410
    John Brock
    Keymaster

    Hi Jo!

    Thanks for posting your issue and letting us know! Per our email correspondences, we have sent your issue to our developer for him to look at and to help us get a resolution. We have confirmed that your PDF file is not a raster-based image, but is indeed vector based, thus eliminating that concern. As soon as we get a response, we will let you know!

    Sincerely,
    Sonny

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