First of all, thank you for purchasing the plugin! I assure you I will be supportive and responsive to any issues, questions, suggestions, etc. In fact, please feel free to email me directly with any questions to email@example.com Regarding the blank report – are you saying it no longer works? I have had the odd occasion where I open a blank report, close it and open again and it works. Whenever this has occurred, it always corrected on next attempt and honestly has not happened for a while and thought my programmer fixed it. Please let me know if it is still occurring.
As far as “save an HTML version” – you could just print to PDF, would that suffice? Hope this helps – please do not hesitate to email me and thanks again!